We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at amoura@atomicmail.io. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at amoura@atomicmail.io.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at amoura@atomicmail.io.

Return & Refund Policy

Effective Date: July 8, 2026

At Amoura, we are committed to delivering exceptional craftsmanship and customer satisfaction. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

We accept returns within 7 days of the delivery date. To be eligible for a return, the item must be:

• Unused, unworn, and in its original condition.
• Returned with the original packaging, tags, certificates, and invoice.
• Free from any signs of damage, alteration, or misuse.

Returns requested after the eligible period may not be accepted.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Customized or personalized jewellery.
• Engraved products.
• Gift cards.
• Items purchased during clearance or final sale.
• Products damaged due to improper handling or normal wear and tear.

Return Process

To initiate a return, please contact our customer support team with your order number and reason for the return. Once your request is approved, return instructions will be provided.

Customers are advised not to return products without prior authorization.

Refunds

After receiving and inspecting the returned item, we will notify you of the approval status.

If approved, your refund will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Shipping charges, gift wrapping fees, and other service charges are non-refundable unless the return is due to a manufacturing defect or an error on our part.

Exchanges

We offer exchanges for defective or damaged items, subject to product availability. Exchange requests must be made within 7 days of delivery.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photographs of the item and packaging. Our team will review the request and arrange an appropriate resolution.

Cancellations

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and will be subject to the return policy after delivery.

Contact Us

For any questions regarding returns or refunds, please contact us:

Email: support@amoura.com

Phone: +91 98765 43210

Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM (IST)